Phishing is an activity where you try to con someone out of their private information (like credentials) and these people are too darn clever. I just got a perfect rendition of Apple’s classic email notification that my Apple ID had been used on a Windows 10 computer with Chrome over an IP address in Israel and that my account is now locked. It’s enough to make you panic and click the link they provided.
The Psychology of Fear
Of course, fear is a prime motivator. “ONOZ! I’ve been hacked!” No, actually. Someone just has your email, which you could have seen from the “Undisclosed Recipients” distribution list.
And yet, it was enough to make me go to a different computer, visit Apple’s website and confirm that my Apple ID wasn’t locked out and it’s only being used on my own devices.
Apple’s Lack of Customer Support
For a company that makes as much money each year as Microsoft, Oracle, Google and Adobe combined, you’d think that there would be room in the budget to support their customers.
In fact, I just spent many moments trying to let Apple know of the sophistication of this phishing attempt, to identify the culprit(s), their website(s), email address(es), etc. No dice. Apple’s doing such a good job of blocking customer requests that I decided that the best way to get the information out there was to blog it. Pretty sad, really.